I watch families connect over the ice cream I just served them. Their voices rise and fall in a soothing cacophony of murmurs and laughs. They lean in closer, savoring these moments of pure connectedness in the warmth of the store. From behind the counter it looks like the embodiment of holiday cheer.

     But this moment of serenity does not remain for long. A woman walks in, and after studying the pints of ice cream, walks up to the register. Upon ringing up her order, she begins to complain about the quality of our ice cream.

     A couple of minutes into her tirade, as I nod sympathetically, she asks to speak to the manager. Oh boy.

    For most retail workers, this phrase is a common thing to hear, especially during the “season of giving.” But why is it that during this time, we struggle to be forgiving?

    Is it because our society has equated the holidays and love for family with consumerism and material goods? Or because we feel a need to be the best during this time? Getting the best Black Friday deals to brag about to your friends. Baking the best Thanksgiving dinner. Buying the best gifts for your little nieces and nephews. Hosting the best Christmas party.

    With all of these societal pressures consuming us, sometimes it is hard to let your guard down and take a step back. But sometimes that is what is most important.

     You can show your family that you love them by being present, not absentmindedly scrolling through pages of Cyber Monday to buy them presents. You can host a holiday event, but do it for the enjoyment of your best friends, not just to be the best. And most importantly during this “season of giving,” you can always practice forgiveness. To friends, to family, and to retail workers.